Return Policy

Right of Withdrawal

Because availability, ordering and delivery are handled directly, return terms are clarified with each order before payment. Unopened products in original packaging may normally be returned within 14 days unless otherwise agreed.

Exceptions

Coffee is a perishable product. Opened bags cannot be returned for hygienic reasons. If the bag is unopened and in original sealed packaging, we accept returns within 14 days.

How to Return

1. Contact us at hei@kapalaj.no within 14 days of receipt.
2. We will send you a return label.
3. Ship the item in its original packaging.
4. Refund is processed within 5 business days after we receive the return.

Defective Items

If you receive a damaged or incorrect item, email us with a photo of the product. We will send a replacement at no cost, or issue a full refund.

Return Costs

When exercising the right of withdrawal, the customer covers return shipping. For defective items, Kapalaj covers all shipping.

Last updated: March 1, 2026